Retail Customer Experience Specialist

Michaels Stores; Glendale (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Job summary

Michaels is seeking a customer-focused team member in Glendale, AZ to assist customers, operate the checkout, and support store processes. You will help customers find items, explain rewards, and participate in stocking and merchandise recovery to keep the store well-presented.

The role emphasizes friendly service, adherence to SOPs, and participation in omni-channel activities such as Buy Online Pickup in Store and Ship From Store. Availability for varied shifts is expected.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Basic math for cash handling and transactions.

Responsibilities

• Help customers locate products and provide solutions.
• Provide fast, friendly checkout and handle cash to standards.
• Educate customers about rewards and private label credit cards and enroll them.
• Participate in truck unload, stocking, and planogram processes.
• Support store recovery, in-stock optimization, and safety programs.
• Assist with omni-channel processes like BOPIS and SFS.

Skills

Customer service

Cash handling

Upsell rewards

SOP compliance

Teamwork

Store operations

Standing for long periods

Cross training

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Job description

Michaels is seeking a customer-focused team member in Glendale, AZ to assist customers, operate the checkout, and support store processes. You will help customers find items, explain rewards, and participate in stocking and merchandise recovery to keep the store well-presented.

The role emphasizes friendly service, adherence to SOPs, and participation in omni-channel activities such as Buy Online Pickup in Store and Ship From Store. Availability for varied shifts is expected.