Seasonal Customer Service & Merchandising Associate

Michaels Stores; Tustin (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels Stores in the Los Angeles area is seeking team members to deliver friendly customer service, help shoppers, and maintain store standards. You will process fast checkouts, guide customers to the right products, and engage them in the Rewards program and private label credit cards.

The role involves assisting with unloading trucks, stocking, planograms, and stock recovery. You’ll work with omni-channel duties including BOPIS/SFS and comply with SOPs while promoting a positive store

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail operations

Stock replenishment

Job description

Michaels Stores in the Los Angeles area is seeking team members to deliver friendly customer service, help shoppers, and maintain store standards. You will process fast checkouts, guide customers to the right products, and engage them in the Rewards program and private label credit cards.

The role involves assisting with unloading trucks, stocking, planograms, and stock recovery. You’ll work with omni-channel duties including BOPIS/SFS and comply with SOPs while promoting a positive store