Seasonal Retail Service Associate - Customer Focus

Michaels Stores; West Des Moines (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Benefits package

401(k) with employer match

Job summary

The Michaels Companies Inc. in West Des Moines, IA seeks a Store Team Member to deliver friendly customer service, help customers shop, and ensure a fast checkout experience.

You will handle truck unloading, stocking, and maintain in-store recovery to keep products in stock and well presented. You will engage customers in the Rewards program, assist with Buy Online Pickup in Store and Ship From Store, and follow SOPs to ensure safety and compliance while working a diverse schedule in a retail

Qualifications

• Retail and/or customer service experience preferred
• Ability to stand for long periods
• Regular bending, lifting, carrying, reaching and stretching

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout experience; execute cash handling to standards
• Engage customers in Rewards program and Private Label Credit Cards enrollments
• Educate customers on VOC survey
• Assist with Omni channel processes (BOPIS and SFS)
• Stocking, truck unload and planogram duties
• Maintain store recovery and in-stock conditions
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact professionally with customers and coworkers

Skills

Customer service

Cash handling

Sales skills

Communication

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

The Michaels Companies Inc. in West Des Moines, IA seeks a Store Team Member to deliver friendly customer service, help customers shop, and ensure a fast checkout experience.

You will handle truck unloading, stocking, and maintain in-store recovery to keep products in stock and well presented. You will engage customers in the Rewards program, assist with Buy Online Pickup in Store and Ship From Store, and follow SOPs to ensure safety and compliance while working a diverse schedule in a retail