Seasonal Retail Customer Care Specialist

Michaels; Troy (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health benefits

Job summary

Michaels in Troy, MI is hiring a store team member to help customers, stock merchandise, and provide a fast, friendly checkout experience. You’ll assist with BOPIS/SFS, enroll customers in rewards programs, and ensure shelves are well-merchandised for a great shopping experience.

Strong communication and reliability are essential, with the ability to stand for long periods. Benefits include 401(k), health coverage, and employee discounts.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and friendly demeanor.
• Cash handling accuracy and basic math skills.
• Willingness to learn about Rewards and Private Label Credit Cards.

Responsibilities

• Help customers locate products and provide solutions.
• Operate a fast, friendly checkout with accurate cash handling.
• Enroll customers in the Rewards program and Private Label Credit Cards.
• Assist with Omni-channel processes, including BOPIS and SFS.
• Stock shelves, manage planograms, and participate in truck unloading.
• Support store recovery, merchandising standards, and safety programs.

Skills

Customer service

Cash handling

BOPIS

SFS

Job description

Michaels in Troy, MI is hiring a store team member to help customers, stock merchandise, and provide a fast, friendly checkout experience. You’ll assist with BOPIS/SFS, enroll customers in rewards programs, and ensure shelves are well-merchandised for a great shopping experience.

Strong communication and reliability are essential, with the ability to stand for long periods. Benefits include 401(k), health coverage, and employee discounts.