Seasonal Retail Brand Associate: Customer Experience

Old Navy; Scranton (Lackawanna County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

50% employee discount

Paid Time Off

Volunteer hours

401(k) matching

Employee stock purchase

Medical insurance

Dental insurance

Vision insurance

Life insurance

See more benefits

Job summary

Old Navy is seeking a Brand Associate who brings our brand to life for customers. You’ll engage with shoppers, deliver outstanding service, educate on products, and inspire wardrobe choices using an omni‑channel approach.

You’ll partner with the leadership team to meet store goals, support on the sales floor, fitting rooms, and cash wrap, and keep a neat, organized workspace while delivering a best‑in‑class customer experience.

Qualifications

• Customer-focused service delivery to enhance shopper experience.
• Able to engage customers and explain products clearly.
• Willing to learn and use technology tools and registers.

Responsibilities

• Consistently treat all customers and employees with respect.
• Promote loyalty by educating customers about our loyalty programs.
• Drive sales with suggestive selling and engage with customers.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, and back of house.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions and returns courteously.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail

Job description

Old Navy is seeking a Brand Associate who brings our brand to life for customers. You’ll engage with shoppers, deliver outstanding service, educate on products, and inspire wardrobe choices using an omni‑channel approach.

You’ll partner with the leadership team to meet store goals, support on the sales floor, fitting rooms, and cash wrap, and keep a neat, organized workspace while delivering a best‑in‑class customer experience.