Seasonal Brand & Customer Experience Associate

Old Navy; Watertown (MA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Insurance

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience using an omnichannel approach. You’ll educate customers about products, drive loyalty, and collaborate with leadership to meet store goals.

You will be a strong communicator who thrives in a fast-paced retail environment, supporting sales floors, fittings, and checkout while upholding a neat, welcoming store. Training provided, with opportunities to grow.

Qualifications

• Customer-focused service mindset for in-store interactions.
• Excellent communication with customers and team to meet goals.
• Willingness to learn and adapt to omnichannel shopping experiences.

Responsibilities

• Consistently treat customers and employees with respect in a fast-paced store.
• Promote loyalty and educate customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Support sales floor, fitting rooms, cash wrap, back of house as needed.
• Maintain a neat, clean, organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail knowledge

Problem solving

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience using an omnichannel approach. You’ll educate customers about products, drive loyalty, and collaborate with leadership to meet store goals.

You will be a strong communicator who thrives in a fast-paced retail environment, supporting sales floors, fittings, and checkout while upholding a neat, welcoming store. Training provided, with opportunities to grow.