Seasonal Brand & Customer Experience Associate

Old Navy; Colonial Heights (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class shopping experience. You’ll educate customers, assist with product knowledge, and promote loyalty programs across a fast-paced store environment.

The role emphasizes engaging with customers, collaborating with leadership, and supporting operations to drive store goals while delivering friendly, helpful service and a positive atmosphere for shoppers.

Qualifications

• Experience in customer service or retail preferred.
• Ability to communicate clearly with customers and teammates.
• Willingness to learn and adapt to omni-channel shopping environments.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Engage with customers to deliver excellent service and build brand loyalty.
• Educate customers about loyalty programs and product features.
• Assist customers and drive sales through suggestive selling.
• Utilize omnichannel tools to enhance the shopping experience.
• Support store operations across sales floor, fitting room, and cash wrap.
• Maintain a neat, organized work area and handle customer interactions professionally.

Skills

Customer service

Communication

Team collaboration

Sales mindset

Problem solving

Attention to detail

Tools

POS registers

Mobile devices

Retail software

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class shopping experience. You’ll educate customers, assist with product knowledge, and promote loyalty programs across a fast-paced store environment.

The role emphasizes engaging with customers, collaborating with leadership, and supporting operations to drive store goals while delivering friendly, helpful service and a positive atmosphere for shoppers.