Seasonal Retail Associate - Fast, Friendly Checkout

Michaels Stores; Downey (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Telemedicine services

Commuter benefits

Adoption assistance

Job summary

The Michaels Companies Inc. in Downey, CA is hiring for a store team member to help customers find products, provide a fast checkout, and participate in stocking and recovery duties. You will engage shoppers with our rewards program and assist omnichannel processes, including BOPIS and SFS.

Applicants should have retail or customer service experience; the role requires standing, lifting, and occasional outdoor work. Benefits and schedule details are provided at hire.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

The Michaels Companies Inc. in Downey, CA is hiring for a store team member to help customers find products, provide a fast checkout, and participate in stocking and recovery duties. You will engage shoppers with our rewards program and assist omnichannel processes, including BOPIS and SFS.

Applicants should have retail or customer service experience; the role requires standing, lifting, and occasional outdoor work. Benefits and schedule details are provided at hire.