Seasonal Retail Associate: Customer Service & In-Store

michaels; Reno (NV); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

The Michaels Companies, Inc. in Reno, NV is seeking a Store Team Member to deliver friendly customer service, help customers shop, and ensure a fast and accurate checkout experience.

You will participate in truck unloading, stocking, planograms, and merchandise recovery to keep displays neat and in stock while supporting Omni channel processes and safety programs. Must be 16+ with the store offering benefits.

Qualifications

• Retail or customer service experience preferred.
• Able to stand long periods and lift/move items.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Retail experience

Job description

The Michaels Companies, Inc. in Reno, NV is seeking a Store Team Member to deliver friendly customer service, help customers shop, and ensure a fast and accurate checkout experience.

You will participate in truck unloading, stocking, planograms, and merchandise recovery to keep displays neat and in stock while supporting Omni channel processes and safety programs. Must be 16+ with the store offering benefits.