Seasonal Retail Specialist – Customer Service & Stocking

Michaels Stores; Henderson (NV); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Flexible spending accounts

Job summary

Michaels Stores in Henderson, NV is hiring store team members to deliver friendly customer service, help shoppers find products, and provide a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining merchandise presentation to keep the store well merchandised.

This role supports omnichannel processes (BOPIS, SFS), engages customers in Rewards programs, and follows SOPs while promoting safety and loss prevention.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and lift up to heavy boxes.
• Flexible schedule including nights, weekends, and early mornings.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast and friendly checkout experience; ensure accurate cash handling
• Engage customers on Rewards program and Private Label Credit Cards and enrollments
• Educate customers on VOC surveys
• Assist with Omni channel processes (BOPIS, SFS)
• Participate in truck unloading, stocking, and planogram (POGs)
• Maintain store appearance and in-stock levels through merchandise recovery and go-back processes
• Support Store In Stock Optimization (SISO) and AD set duties as assigned
• Assist with shrink and safety programs
• Adhere to SOPs and company policies; promote the brand values
• Interact respectfully with customers and team members; be a role model
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales and upsell

Communication

Team player

Job description

Michaels Stores in Henderson, NV is hiring store team members to deliver friendly customer service, help shoppers find products, and provide a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining merchandise presentation to keep the store well merchandised.

This role supports omnichannel processes (BOPIS, SFS), engages customers in Rewards programs, and follows SOPs while promoting safety and loss prevention.