Seasonal Retail Associate: Customer Service & Framing

Michaels; Washington (District of Columbia); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels is seeking team members for store positions in Washington, DC. You will help customers locate products, participate in a fast checkout, and support omnichannel services like BOPIS and SFS. The role includes stocking, planograms, and merchandise recovery to keep shelves well-merchandised and in stock.

Applicants should have retail or customer service experience and must be at least 16 years old. The position may require nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Must be at least 16 years old.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales assistance

Omni-channel

Store operations

Team collaboration

Framing sales

Job description

Michaels is seeking team members for store positions in Washington, DC. You will help customers locate products, participate in a fast checkout, and support omnichannel services like BOPIS and SFS. The role includes stocking, planograms, and merchandise recovery to keep shelves well-merchandised and in stock.

Applicants should have retail or customer service experience and must be at least 16 years old. The position may require nights, weekends, and early mornings.