Seasonal Retail Associate — Flexible Shifts & Benefits

Macy's; Taylor (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

8 paid holidays

Job summary

Macy's is looking for an At Your Service Center Colleague who will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards. The role emphasizes multitasking, problem-solving, and a customer-first mindset in a fast-paced retail environment.

You will help maintain a welcoming store space, work varied shifts including nights, weekends, and holidays, and engage customers with genuine hospitality to drive positive shopping experiences.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Ability to communicate effectively with customers and coworkers.
• Read and understand employment policies in English.
• Demonstrated customer-service orientation and ability to meet daily sales goals.
• Willingness to learn and adapt in a fast-paced store environment.

Responsibilities

• Assist customers with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain clean, organized, and inviting shopping space.
• Support the team to meet sales goals and provide genuine hospitality.
• Explain loyalty benefits and help enroll customers as needed.
• Engage customers with friendly conversations and serve as a resource.

Skills

Flexible availability

Customer service mindset

Team player

Effective communication

Problem-solving

Multitasking

Reading English policies

Sales goal awareness

Credit account awareness

Cash handling

Tools

Cash register

Handheld devices

POS system

Job description

Macy's is looking for an At Your Service Center Colleague who will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards. The role emphasizes multitasking, problem-solving, and a customer-first mindset in a fast-paced retail environment.

You will help maintain a welcoming store space, work varied shifts including nights, weekends, and holidays, and engage customers with genuine hospitality to drive positive shopping experiences.