Seasonal Retail Associate: Service & Stocking

Michaels; Sunnyvale (CA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels is seeking a team member to deliver friendly customer service in Sunnyvale, help shoppers find products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and planogram duties to keep the store well merchandised and in stock.

Preferred candidates have retail or customer service experience and can engage customers in rewards programs, enroll them, and handle omni-channel processes while maintaining SOPs and safety standards.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards; enroll them.
• Educate customers on VOC surveys.
• Assist with Omni channel processes (BOPIS/SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintain stock and store cleanliness.
• Perform Store In Stock Optimization (SISO) and AD set duties.

Skills

Retail experience

Customer service

Cash handling

Job description

Michaels is seeking a team member to deliver friendly customer service in Sunnyvale, help shoppers find products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and planogram duties to keep the store well merchandised and in stock.

Preferred candidates have retail or customer service experience and can engage customers in rewards programs, enroll them, and handle omni-channel processes while maintaining SOPs and safety standards.