Seasonal Remote Customer Support Specialist

Williams--sonoma,-Inc; Milwaukee (WI); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Recognition incentives

Training and career growth

Employee discounts up to 40%

Job summary

Williams-Sonoma, Inc. is hiring Seasonal Full-Time Customer Service Representatives to support customers primarily remotely from Milwaukee, WI. This role involves handling inbound calls, resolving inquiries, and processing returns with care.

You will join a dynamic team, receive comprehensive training, and have opportunities for early conversion and employee discounts on products. Must have at least 1 year of customer service experience and strong communication skills.

Qualifications

• 1+ year of customer service experience.
• Strong communication skills.
• Problem-solving mindset.
• Integrity and reliability.
• Comfortable working in a fast-paced environment.
• Tech-savvy and able to navigate multiple systems.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Listen actively and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism and ensure a smooth resolution.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Integrity

Fast-paced

Tech-savvy

Job description

Williams-Sonoma, Inc. is hiring Seasonal Full-Time Customer Service Representatives to support customers primarily remotely from Milwaukee, WI. This role involves handling inbound calls, resolving inquiries, and processing returns with care.

You will join a dynamic team, receive comprehensive training, and have opportunities for early conversion and employee discounts on products. Must have at least 1 year of customer service experience and strong communication skills.