Remote Seasonal Customer Care Specialist

Williams-Sonoma, Inc.; Cleveland (OH); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Up to 40% off most products

Bonuses

Training and coaching

Early conversion opportunities

Job summary

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives to handle customer inquiries from home during the holiday season. Remote roles are available in multiple states, including OH, with typically quick application and onboarding.

Representatives assist with orders, questions, concerns, and solutions, aiming for positive customer experiences and potential future regular status opportunities based on performance and business needs.

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication skills and the ability to de-escalate concerns professionally.
• Problem-solving mindset with the ability to think quickly and adapt.

Responsibilities

• Serve as the first point of contact for customer inquiries by phone.
• Listen carefully, show empathy, and provide clear, accurate resolutions.
• Handle customer concerns and escalations professionally.

Skills

Customer service

Communication

De-escalation

Problem solving

Job description

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives to handle customer inquiries from home during the holiday season. Remote roles are available in multiple states, including OH, with typically quick application and onboarding.

Representatives assist with orders, questions, concerns, and solutions, aiming for positive customer experiences and potential future regular status opportunities based on performance and business needs.