Remote Seasonal Customer Support Specialist

Williams-Sonoma, Inc.; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonuses

Career growth

Employee discounts

Job summary

Williams-Sonoma, Inc. is offering Seasonal Full Time customer service roles that can be performed remotely from Charlotte, NC. The positions require you to provide your own equipment and reliable internet, and you’ll be handling customer inquiries by phone while delivering empathetic resolutions.

The team values positive energy, problem-solving, and reliable performance, with opportunities for bonuses, discounts, and early conversion during the holiday season. Training and support are provided.

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills - ability to de-escalate and resolve issues professionally.
• Problem-solving mindset - you think fast and adapt quickly.
• Integrity and reliability - you do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy - ability to navigate multiple systems and multitask efficiently.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Skills

Strong communication

Problem solving

Integrity

Fast-paced

Tech-savvy

De-escalation

Tools

Multiple systems

Job description

Williams-Sonoma, Inc. is offering Seasonal Full Time customer service roles that can be performed remotely from Charlotte, NC. The positions require you to provide your own equipment and reliable internet, and you’ll be handling customer inquiries by phone while delivering empathetic resolutions.

The team values positive energy, problem-solving, and reliable performance, with opportunities for bonuses, discounts, and early conversion during the holiday season. Training and support are provided.