Remote Seasonal Customer Support Specialist

Williams-Sonoma, Inc.; Milwaukee (WI); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee discounts up to 40%

Recognition-based incentives & bonuses

Job summary

Williams-Sonoma Inc. is hiring Seasonal Full-Time Customer Service Representatives to support customers during the holiday season. Remote roles are available in many states, including WI, with applications open through September 30, 2026.

You will be the first point of contact by phone, listen to concerns, and provide clear, empathetic resolutions while maintaining integrity and confidentiality. Training is provided with incentives and employee discounts up to 40% on products.

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Ability to de-escalate and resolve issues professionally.
• Problem-solving mindset; adapt quickly in a fast-paced environment.
• Integrity and reliability; uphold ethical standards and confidentiality.
• Comfortable navigating multiple systems and multitasking.
• Strong communication skills with clear, empathetic customer interactions.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate resolutions.
• Handle escalations with professionalism and ensure smooth resolutions.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure complete satisfaction.

Skills

Customer service

Communication

Problem solving

Integrity

Reliability

Multitasking

Tech-savvy

Job description

Williams-Sonoma Inc. is hiring Seasonal Full-Time Customer Service Representatives to support customers during the holiday season. Remote roles are available in many states, including WI, with applications open through September 30, 2026.

You will be the first point of contact by phone, listen to concerns, and provide clear, empathetic resolutions while maintaining integrity and confidentiality. Training is provided with incentives and employee discounts up to 40% on products.