Remote Seasonal Customer Support Specialist

Williams--sonoma,-Inc; Cleveland (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Training and coaching opportunities

Employee discounts up to 40% off most

Bonuses for top performers

Job summary

Williams-Sonoma, Inc. is seeking Customer Service Representatives for seasonal, full-time roles based in Cleveland, OH.

Remote work options are available for this position, with the opportunity to assist customers and contribute to a positive shopping experience during the holiday season. Qualified applicants will have 1+ years in customer service, strong communication, problem-solving skills, and the ability to work in a fast-paced environment while using multiple systems and adhering to

Qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred.
• Strong communication skills and ability to de-escalate and resolve issues professionally.
• Problem-solving mindset and ability to think fast and adapt.
• Integrity and reliability; you do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy with ability to navigate multiple systems.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Job description

Williams-Sonoma, Inc. is seeking Customer Service Representatives for seasonal, full-time roles based in Cleveland, OH.

Remote work options are available for this position, with the opportunity to assist customers and contribute to a positive shopping experience during the holiday season. Qualified applicants will have 1+ years in customer service, strong communication, problem-solving skills, and the ability to work in a fast-paced environment while using multiple systems and adhering to