Seasonal Park Operations Lead

ExplorUS; Stanley (VA); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Shenandoah National Park in Virginia seeks a Location Supervisor to oversee daily operations at Loft Mountain Wayside, ensuring exceptional guest experiences and coordinating retail, food & beverage, lodging, and guest services. Reports to Location Manager in the Operations department.

The role requires HR support for recruitment, staff coaching, and scheduling, with strong leadership and customer service skills. Seasonal position from May through November, aligned with park activities.

Qualificações

• Education: High School Diploma required.
• Bachelor’s degree from accredited college/university required.
• Three (3) years of related hospitality management experience required.
• Two (2) years experience in related areas such as lodging, F&B, retail operations preferred.

Responsabilidades

• Assist in completing location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing, as necessary.
• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team.
• Actively participate in, and lead, company management team meetings contributing to a positive team environment.
• Develop new and innovative ways to meet, and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable.
• Address customer/guest issues and consult/advise the Location Manager about appropriate corrective action in a timely and professional manner.
• Work with other department heads on special projects assigned by the Location Manager.
• Build and manage the work schedule for all staff.
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees.
• Understand the company’s Incident Reporting Process and comply, in a timely manner, with all related processes and procedures.
• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Conhecimentos

Customer service

Leadership

Communication

Problem solving

Team leadership

Microsoft Office

Formação académica

High School Diploma

Bachelor’s degree

Ferramentas

QuickBooks

Microsoft Office

Descrição da oferta de emprego

Shenandoah National Park in Virginia seeks a Location Supervisor to oversee daily operations at Loft Mountain Wayside, ensuring exceptional guest experiences and coordinating retail, food & beverage, lodging, and guest services. Reports to Location Manager in the Operations department.

The role requires HR support for recruitment, staff coaching, and scheduling, with strong leadership and customer service skills. Seasonal position from May through November, aligned with park activities.