Location Manager

Shenandoah Hospitality LLC; Stanley (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Shenandoah Hospitality in Stanley, VA invites applications for a Location Manager responsible for overall park operations at a site within Shenandoah National Park. You’ll oversee retail, food & beverage, lodging, guest services, and staff housing to deliver extraordinary guest experiences.

Lead departmental managers, drive financial management, HR functions, and cross‑functional projects while ensuring compliance with ISO policies and safety standards.

Qualifications

• High School Diploma required.
• Bachelor’s degree from accredited college/university required.
• Three (3) years of related hospitality management experience required.
• Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred.
• Club/Resort/National Park experience preferred.

Responsibilities

• Complete location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing.
• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team.
• Actively participate in, and lead, company management team meetings contributing to a positive team environment.
• Develop new and innovative ways to meet, and respond to the needs and demands of the diverse customer base to increase participation in events, where applicable.
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner.
• Work with other department heads on special projects assigned by the General Manager.
• Build and manage the work schedule for all staff.
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees.
• Understand the company’s Incident Reporting Process and comply, in a timely manner, with all related processes and procedures.
• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Skills

Leadership & team management

Customer service excellence

Communication skills

Operational problem solving

Education

High School Diploma

Bachelor's degree

Tools

QuickBooks

Microsoft Office

Internet applications

Job description

Where Your Next Career Adventure Begins.

Home to 200,000 acres of forested peaks, cascading waterfalls, and the iconic Skyline Drive, Shenandoah National Park is more than a place to work — it’s a place to belong. As ExplorUS takes the helm of park operations, we’re building a team of passionate people who want to share the beauty of this park with millions of visitors each year. Whether you’re guiding guests through mountain lodges, serving up hospitality in our restaurants, or keeping the wonder of Shenandoah running behind the scenes, you’ll be part of a team dedicated to protecting and celebrating one of America’s most treasured landscapes. Explore our open positions and start your journey with us.

Position: Location Manager

Location: Stanley, VA

Job Id: 231

# of Openings: 1

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Wayside – estimated start date 3/19/2027 and anticipated end date of 12/1/2027
• Loft Mountain Wayside – estimated start date 5/3/2027 and anticipated end date of 11/5/2027

Title: Location Manager
Reports To: General Manager
Department: Operations

Summary of Position: In conjunction with the General Manager, responsible for overall business operations, at a company-defined location within the Park, ensuring that all guests and visitors receive an extraordinary and memorable experience. Oversight of all departments, as applicable, including retail operations, food and beverage, lodging, guest services/amenities and employee housing. Leads and Department Managers may report to the Location Manager.

Responsibilities:

• Complete location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing;
• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team;
• Actively participate in, and lead, company management team meetings contributing to a positive team environment;
• Develop new and innovative ways to meet, and respond to the needs and demands of the diverse customer base to increase participation in events, where applicable;
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner;
• Work with other department heads on special projects assigned by the General Manager;
• Build and manage the work schedule for all staff;
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees;
• Understand the company’s Incident Reporting Process and comply, in a timely manner, with all related processes and procedures;
• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas;
• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Possess ability to interact positively with management, coworkers, customers/guests, vendors/suppliers, and the public to promote a team effort and maintain a positive and professional approach;
• Ability to seek out new and innovative ways to meet and respond to the needs and demand of diverse personalities;
• Ability to work regular schedule, follow directions, take constructive criticism, get along with co-workers, and supervisors, treat co-workers, supervisors, and guests with respect and courtesy, and refrain from abusive, insubordinate, and/or violent behavior;
• Possess ability to read and interpret documents such as safety, rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence in a professional and timely manner;
• Possess strong communication and interpersonal skills with the ability to effectively interact with many types of personalities;
• Proficient in Quickbooks and internet applications with working knowledge of Microsoft Office applications.

Education and Experience:

Education: High School Diploma required
Bachelor’s degree from accredited college/university required
Experience: Three (3) years of related hospitality management experience required
Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred
Club/Resort/National Park experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.