Location Manager

ExplorUS; Stanley (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Shenandoah Hospitality invites applications for a Location Manager at a Park location in Virginia. You will oversee the daily operations across retail, food & beverage, lodging, guest services, and housing, reporting to the General Manager.

A proven leader will guide departmental managers, drive guest satisfaction, and uphold safety and ISO standards.

Qualifications

• Strong hospitality management background including cross-department oversight.
• Experience recruiting and mentoring staff at a busy location.
• Familiarity with budgeting, invoicing, and financial reconciliation.

Responsibilities

• Oversee all departments at the designated Park location to ensure exceptional guest experiences.
• Lead and mentor managers; participate in management team meetings.
• Coordinate recruiting, interviews and hiring; coach staff for peak performance.
• Prepare and manage schedules; monitor ISO environmental and quality initiatives.
• Address guest issues promptly and report to the General Manager with recommended actions.
• Collaborate with department heads on special projects and events.
• Ensure compliance with incident reporting and company policies.

Skills

HR & Recruiting

Team Leadership

Budgeting

Customer Service

Operations Management

ISO Standards

QuickBooks

Microsoft Office

Education

Bachelor's degree

High School Diploma

Tools

None

Job description

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Wayside – estimated start date 3/19/2027 and anticipated end date of 12/1/2027
• Loft Mountain Wayside – estimated start date 5/3/2027 and anticipated end date of 11/5/2027
• Lewis Mountain Cabins - estimated start date 3/15/2027 and anticipated end date of 11/12/2027

Title: Location Manager

Reports To: General Manager

Department: Operations

Summary of Position: In conjunction with the General Manager, responsible for overall business operations, at a company-defined location within the Park, ensuring that all guests and visitors receive an extraordinary and memorable experience. Oversight of all departments, as applicable, including retail operations, food and beverage, lodging, guest services/amenities and employee housing. Leads and Department Managers may report to the Location Manager.

Responsibilities

• Complete location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing;
• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team;
• Actively participate in, and lead, company management team meetings contributing to a positive team environment;
• Develop new and innovative ways to meet, and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable;
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner;
• Work with other department heads on special projects assigned by the General Manager;
• Build and manage the work schedule for all staff;
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees;
• Understand the company’s Incident Reporting Process and comply, in a timely manner, with all related processes and procedures;
• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas;
• Other duties per Duties Checklist and as assigned.

Position Requirements

• Possess ability to interact positively with management, coworkers, customers/guests, vendors/suppliers, and the public to promote a team effort and maintain a positive and professional approach;
• Ability to seek out new and innovative ways to meet and respond to the needs and demand of diverse personalities;
• Ability to work regular schedule, follow directions, take constructive criticism, get along with co-workers, and supervisors, treat co-workers, supervisors, and guests with respect and courtesy, and refrain from abusive, insubordinate, and/or violent behavior;
• Possess ability to read and interpret documents such as safety, rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence in a professional and timely manner;
• Possess strong communication and interpersonal skills with the ability to effectively interact with many types of personalities;
• Proficient in Quickbooks and internet applications with working knowledge of Microsoft Office applications.

Education and Experience

Education: High School Diploma required

Bachelor’s degree from accredited college/university required

Experience: Three (3) years of related hospitality management experience required

Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred

Club/Resort/National Park Experience Preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.