Seasonal Overnight Customer Experience Rep – Airport

National Car Rental; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Job summary

National Car Rental at Sky Harbor Airport in Phoenix is seeking a Customer Experience Representative for a seasonal overnight schedule (40 hours/week). The role focuses on friendly, efficient service and processing rentals with company-approved terms and products.

Responsibilities include greeting customers, communicating rental terms, offering upgrades and protection options, handling reservations by phone, and ensuring smooth check-in and check-out.

Qualifications

• Must have strong customer service skills and a friendly, professional demeanor.
• Ability to explain rental terms, vehicle features, and optional products clearly.
• Proven ability to upsell protections, upgrades, and fuel options where appropriate.
• Excellent communication for phone and in-person interactions.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and optional products.
• Suggest upgrades, protections, and fuel options to meet customer needs.
• Assist with reservations, quotes, and information requests by phone.
• Support rental return process and verify driver information.

Skills

Customer service

Sales

Communication

Job description

National Car Rental at Sky Harbor Airport in Phoenix is seeking a Customer Experience Representative for a seasonal overnight schedule (40 hours/week). The role focuses on friendly, efficient service and processing rentals with company-approved terms and products.

Responsibilities include greeting customers, communicating rental terms, offering upgrades and protection options, handling reservations by phone, and ensuring smooth check-in and check-out.