Seasonal Car Rental Guest Experience Associate

National Car Rental; Aspen (CO); On-site; USD 28,000 - 39,000; Part time

Job summary

National Car Rental at Aspen Pitkin County Airport invites applications for a Seasonal Customer Experience Representative. You will greet customers, explain terms, process reservations, and ensure a smooth rental and return process.

The role emphasizes friendly, efficient service, knowledge of offerings, and coordination with management. Seasonal, up to 180 days, with shifts including evenings and weekends at 233 E Airport Rd, Aspen, CO.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents in the past 3 years.
• Must have no drug or alcohol related convictions (DWI/DUI) in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Seasonal employment limited to 180 days maximum.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, protection options, and add‑ons to customers.
• Assist customers with directions and local information to enhance the rental experience.
• Answer calls for reservations, quotes, and general questions; provide information and resolutions.
• Handle callbacks and miscellaneous calls as assigned.
• Assist with vehicle return inspections and note any issues.
• Notify Management of customer or vehicle problems and maintenance needs.
• Pursue on‑the‑job training and company‑sponsored classroom training.
• Clean vehicles when applicable.

Education

High School Diploma or G.E.D.

Job description

National Car Rental at Aspen Pitkin County Airport invites applications for a Seasonal Customer Experience Representative. You will greet customers, explain terms, process reservations, and ensure a smooth rental and return process.

The role emphasizes friendly, efficient service, knowledge of offerings, and coordination with management. Seasonal, up to 180 days, with shifts including evenings and weekends at 233 E Airport Rd, Aspen, CO.