Seasonal Overnight Customer Experience Representative - Sky Harbor

National Car Rental; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Job summary

National Car Rental at Sky Harbor Airport in Phoenix is seeking a Customer Experience Representative for a seasonal overnight schedule (40 hours/week). The role focuses on friendly, efficient service and processing rentals with company-approved terms and products.

Responsibilities include greeting customers, communicating rental terms, offering upgrades and protection options, handling reservations by phone, and ensuring smooth check-in and check-out.

Qualifications

• Must have strong customer service skills and a friendly, professional demeanor.
• Ability to explain rental terms, vehicle features, and optional products clearly.
• Proven ability to upsell protections, upgrades, and fuel options where appropriate.
• Excellent communication for phone and in-person interactions.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and optional products.
• Suggest upgrades, protections, and fuel options to meet customer needs.
• Assist with reservations, quotes, and information requests by phone.
• Support rental return process and verify driver information.

Skills

Customer service

Sales

Communication

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The position is a Seasonal Overnight position (40 hours per week) - Position pays $21 / hour

This position is located at Sky Harbor Airport Rental Car Center

Schedule

Sunday - Thursday 9:30pm-5:30am

Tuesday - Saturday 9:30pm-5:30am

The position is SEASONAL (starting October 2026 and lasting no more than 180 days)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a minimum of 2 years of customer service experience within the last 5 years
• Must have a minimum of 2 years of sales experience
• Must be willing to work the overnight schedule
• Must have a valid driver's license with no more than 2 moving violations or at-fault accidents within the last 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months
• Must be willing to accept a seasonal position lasting no more than 180 days starting in October 2026. Candidates who are hired will not be eligible for any other opportunities at Enterprise Mobility for a minimum of 6 months following the end of seasonal employment.