Seasonal Onsite Customer Care Specialist

Austincc; Knoxville (TN); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Austincc is seeking Seasonal Customer Service Specialists for our Knoxville, TN office. This full-time, on-site role involves assisting customers by phone, email, live chat, and text during peak season. Remote work is not available.

Responsibilities include handling inquiries, processing orders, tracking shipments, managing returns, and collaborating with teammates to resolve issues efficiently. Prior customer service experience is preferred.

Formación

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Comfortable with computers and learning new systems.
• Able to handle multiple tasks and stay organized.
• Able to sit for long periods and lift up to 15 pounds.
• Customer service, retail, or hospitality experience preferred.

Responsabilidades

• Respond to customer questions by phone, email, chat, and text.
• Help customers place orders, track packages, and process returns.
• Resolve customer concerns in a friendly, professional way.
• Document each interaction clearly and accurately.
• Look up order and account details in multiple computer systems.
• Work with teammates and leads on more complex customer issues.
• Keep service running smoothly during peak season.

Conocimientos

Strong written communication

Verbal communication

Computer literacy

Multitasking

Customer service experience

Educación

High school diploma or equivalent

Descripción del empleo

Austincc is seeking Seasonal Customer Service Specialists for our Knoxville, TN office. This full-time, on-site role involves assisting customers by phone, email, live chat, and text during peak season. Remote work is not available.

Responsibilities include handling inquiries, processing orders, tracking shipments, managing returns, and collaborating with teammates to resolve issues efficiently. Prior customer service experience is preferred.