Onsite Service Advisor – Customer Experience

Platinum Coastal Group; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site Customer Service role in Austin, TX. The candidate will guide customers through service needs, provide status updates, and maintain proactive communication with clients and onsite teams.

This on-site position emphasizes face-to-face interaction and friendly, professional communication in a fast-paced environment. Transferable experience from hospitality or retail is welcome.

Qualifications

• Personable and dependable
• Comfortable starting conversations
• Organized and coachable
• Able to communicate professionally in fast-moving environments

Responsibilities

• Welcome customers and discuss service needs
• Explain available options and next steps
• Coordinate with onsite service teams
• Provide updates and maintain strong customer communication

Skills

Customer communication

Customer

Communication

Job description

Platinum Coastal Group is seeking an entry-level, on-site Customer Service role in Austin, TX. The candidate will guide customers through service needs, provide status updates, and maintain proactive communication with clients and onsite teams.

This on-site position emphasizes face-to-face interaction and friendly, professional communication in a fast-paced environment. Transferable experience from hospitality or retail is welcome.