On-Site Customer Service Specialist

Acrisure Trade Credit; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

Acrisure is seeking a Customer Service Representative to join our Knoxville, TN team. The role focuses on delivering exemplary support via phone, chat, and email, while maintaining accurate customer records and a growing knowledge base of our products and services.

The ideal candidate has prior call center or customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. This on-site position offers a full-time schedule and benefits.

Qualifications

• Demonstrated experience in customer service or other related fields.
• Excellent written and verbal communication skills.
• Ability to multitask and adapt to changes quickly.
• Strong computer skills.

Responsibilities

• Provide exemplary customer service over the phone, online chat, or email.
• Document and update customer records based on interactions and customer needs.
• Develop and maintain a knowledge base of the evolving products and services.
• Mail requested documentation.
• Complete daily tasks when not on the phone or chat.

Skills

Customer service

Phone support

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

Acrisure is seeking a Customer Service Representative to join our Knoxville, TN team. The role focuses on delivering exemplary support via phone, chat, and email, while maintaining accurate customer records and a growing knowledge base of our products and services.

The ideal candidate has prior call center or customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. This on-site position offers a full-time schedule and benefits.