Seasonal Mountain Resort Front Desk Agent

POWDR; Snowbird (UT); On-site; USD 17,000 - 26,000; Part time

Benefits offered by this job

Season pass

Employee discounts

401k with company match

Transportation to work

Job summary

Snowbird is seeking a seasonal Front Desk Agent at the Cliff Lodge to deliver outstanding guest service throughout guests' stays. You will check guests in and out, answer inquiries, make reservations, and handle complaints with a friendly, professional approach.

Shift availability includes mornings to evenings, weekends and holidays as needed. Prior hospitality experience and a high school diploma are preferred, with a focus on multitasking and staying composed under pressure.

Qualifications

• High school diploma or equivalent.
• Previous hotel/hospitality experience preferred.
• Great listening, speaking, presentation, and up sell skills.
• Multitasking is a must.
• Strong organizational skills.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

Responsibilities

• Check guests in and out in a professional and friendly manner.
• Demonstrate upsell and discount strategy communication.
• Accommodate guests' special requests and VIP arrivals with hospitality and professionalism.
• Book lodging reservations using occupancy knowledge.
• Respond to guest questions and resolve customer complaints.
• Verify guest payments and process credit cards.
• Protect guest privacy and ensure data accuracy.
• Provide general knowledge about the resort to guests.
• Record after-hours charges in the PMS system.
• Assist guest services when needed.
• Update guest contact details at check-in.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Upsell skills

Education

High school diploma or equivalent

Job description

Snowbird is seeking a seasonal Front Desk Agent at the Cliff Lodge to deliver outstanding guest service throughout guests' stays. You will check guests in and out, answer inquiries, make reservations, and handle complaints with a friendly, professional approach.

Shift availability includes mornings to evenings, weekends and holidays as needed. Prior hospitality experience and a high school diploma are preferred, with a focus on multitasking and staying composed under pressure.