Seasonal Luxury Concierge, Cape Cod

EOS Hospitality

Harwich (MA)

On-site

USD 23,000 - 32,000

Full time

5 days ago

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Job summary

Wequassett in Harwich, MA, seeks an experienced Concierge to curate exceptional, personalized experiences for discerning guests at our Forbes Five-Star resort. You will be a trusted advisor and local expert, ensuring every stay is seamless, memorable, and tailored to individual preferences.

The role involves greeting guests, arranging dining reservations, transportation, off-property activities, celebrations, and bespoke experiences while maintaining logs and coordinating with resort

Qualifications

Experience as Concierge or luxury hospitality preferred.
Strong interpersonal skills and attention to detail.
Ability to multitask in a fast-paced environment.

Responsibilities

Greet and engage guests with warmth and professionalism.
Arrange dining reservations, transportation, activities, celebrations, and bespoke experiences.
Anticipate guest needs and offer recommendations based on preferences.
Maintain logs of guest requests and ensure timely follow-up and confirmations.
Coordinate with internal departments to arrange special amenities and experiences.
Maintain knowledge of Cape Cod attractions and resort offerings.
Document guest preferences and service recovery in the PMS.
Assist Guest Services to ensure seamless Front Office operations.
Uphold confidentiality and Forbes Five-Star standards.

Skills

Interpersonal skills

Attention to detail

Multitasking

Guest service

Discretion

Job description

The role involves greeting guests, arranging dining reservations, transportation, off-property activities, celebrations, and bespoke experiences while maintaining logs and coordinating with resort

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