Seasonal Luxury Concierge – Curate Cape Cod Experiences

Wequassett Resort and Golf Club; Harwich (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Wequassett Resort and Golf Club on Cape Cod is seeking an experienced Concierge to curate exceptional, personalized experiences for our guests. This trusted advisor role emphasizes discretion, anticipation, and seamless hospitality.

You will be the local expert, coordinating dining, transportation, activities, and special celebrations while upholding confidentiality and Forbes Five-Star standards. Strong interpersonal skills and a genuine passion for hospitality are essential.

Qualifications

• Experience as a Concierge or in luxury hospitality preferred.
• Strong interpersonal and communication skills with guests from diverse backgrounds.
• Ability to anticipate guest needs and deliver personalized recommendations.

Responsibilities

• Greet and engage guests with warmth and professionalism.
• Arrange dining reservations, transportation, activities, celebrations, and bespoke experiences.
• Anticipate guest needs and offer thoughtful recommendations based on profiles and preferences.
• Maintain logs of guest requests and ensure timely follow-up and confirmations.
• Coordinate with internal departments to arrange special amenities and experiences.
• Maintain expert knowledge of Cape Cod attractions and resort offerings.
• Document guest preferences in the system and support service recovery efforts.
• Assist Guest Services to ensure seamless Front Office operations.
• Uphold confidentiality and Forbes Five-Star service standards.

Skills

Guest service

Interpersonal skills

Attention to detail

Multitasking

Hospitality excellence

Job description

Wequassett Resort and Golf Club on Cape Cod is seeking an experienced Concierge to curate exceptional, personalized experiences for our guests. This trusted advisor role emphasizes discretion, anticipation, and seamless hospitality.

You will be the local expert, coordinating dining, transportation, activities, and special celebrations while upholding confidentiality and Forbes Five-Star standards. Strong interpersonal skills and a genuine passion for hospitality are essential.