Luxury Guest Services Concierge

Wequassett Resort and Golf Club; Harwich (MA); On-site; USD 26,000 - 28,000; Full time

Job summary

Wequassett Resort and Golf Club on Cape Cod is seeking a polished Guest Services Associate to serve as the primary ambassador of the Wequassett experience. The role delivers a gracious arrival and departure experience while building genuine connections with guests throughout their stay.

You will anticipate needs, resolve inquiries with confidence, and uphold Forbes Five-Star standards, coordinating with Front Office and Concierge teams to ensure personalized service and seamless reservations.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, personalized, professional demeanor and create lasting impressions.
• Perform seamless check-in and check-out procedures to Forbes standards.
• Know resort accommodations, amenities, dining venues, daily programming, and local attractions.
• Coordinate guest requests with appropriate departments to ensure follow-through and satisfaction.
• Assist with reservations, room changes, and special requests as needed and support the Concierge team during peak periods.
• Maintain a professional appearance, posture, and verbal communication consistent with Forbes standards.

Skills

Guest services

Concierge

Front Office

Job description

Wequassett Resort and Golf Club on Cape Cod is seeking a polished Guest Services Associate to serve as the primary ambassador of the Wequassett experience. The role delivers a gracious arrival and departure experience while building genuine connections with guests throughout their stay.

You will anticipate needs, resolve inquiries with confidence, and uphold Forbes Five-Star standards, coordinating with Front Office and Concierge teams to ensure personalized service and seamless reservations.