Guest Services Associate (2026 Season)

Wequassett Resort and Golf Club; Harwich (MA); On-site; USD 26,000 - 28,000; Full time

Job summary

Wequassett Resort and Golf Club on Cape Cod is seeking a polished Guest Services Associate to serve as the primary ambassador of the Wequassett experience. The role delivers a gracious arrival and departure experience while building genuine connections with guests throughout their stay.

You will anticipate needs, resolve inquiries with confidence, and uphold Forbes Five-Star standards, coordinating with Front Office and Concierge teams to ensure personalized service and seamless reservations.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, personalized, professional demeanor and create lasting impressions.
• Perform seamless check-in and check-out procedures to Forbes standards.
• Know resort accommodations, amenities, dining venues, daily programming, and local attractions.
• Coordinate guest requests with appropriate departments to ensure follow-through and satisfaction.
• Assist with reservations, room changes, and special requests as needed and support the Concierge team during peak periods.
• Maintain a professional appearance, posture, and verbal communication consistent with Forbes standards.

Skills

Guest services

Concierge

Front Office

Job description

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a polished and service-driven Guest Services Associate to serve as a primary ambassador of the Wequassett experience. This role is responsible for delivering a gracious arrival and departure experience while building genuine connections with guests throughout their stay. Guest Services Associates consistently anticipate guest needs, resolve inquiries with confidence, and uphold the highest standards of luxury hospitality.

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a polished and service-driven Guest Services Associate to serve as a primary ambassador of the Wequassett experience. This role is responsible for delivering a gracious arrival and departure experience while building genuine connections with guests throughout their stay. Guest Services Associates consistently anticipate guest needs, resolve inquiries with confidence, and uphold the highest standards of luxury hospitality.

Key Responsibilities

• Welcome guests with a warm, personalized, and professional demeanor, creating a lasting first and final impression.
• Perform seamless check-in and check-out procedures in accordance with Forbes Five-Star and resort service standards.
• Demonstrate comprehensive knowledge of all resort accommodations, amenities, dining venues, daily programming, and local attractions.
• Proactively identify guest preferences and opportunities to personalize each stay.
• Accurately utilize the property management system to manage reservations, billing, room assignments, and guest profiles.
• Respond to guest inquiries, requests, and concerns with urgency, discretion, and a solutions-oriented mindset.
• Coordinate and communicate guest requests with appropriate departments, ensuring follow-through and satisfaction.
• Assist with reservations, room changes, and special requests as needed.
• Support the Concierge team during peak periods and collaborate closely with all Front Office colleagues.
• Maintain a professional appearance, posture, and verbal communication consistent with Forbes standards.
• Expertly process approved, commissionable room upgrades within the property management system, maintaining accuracy, discretion, and transparency utilizing sales techniques.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Hourly Rate: $19.00 - $20.00 / hour based on experience and qualifications