Luxury Guest Experience Concierge

Wequassett; Harwich (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Wequassett Resort & Golf Club in Harwich, MA, seeks a polished Guest Services Associate to serve as the primary ambassador of the Wequassett experience. You will welcome guests, assist with check-in/out, and connect guests with resort amenities, dining, and local attractions.

The ideal candidate has luxury hospitality experience, exceptional communication, organization, and multitasking abilities, and a genuine passion for guest service.

Qualifications

• Experience in luxury hotel or resort environment preferred.
• Exceptional communication and organizational abilities.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, professional demeanor and create a lasting impression.
• Perform seamless check-in/check-out per Forbes Five-Star standards.
• Know resort accommodations, amenities, dining, programming, and local attractions.
• Identify guest preferences and personalize each stay.
• Use the property management system for reservations, billing, and room assignments.
• Respond to inquiries with urgency and discretion.
• Coordinate guest requests with departments to ensure satisfaction.
• Assist with reservations, room changes, and special requests.
• Support Concierge during peak periods and work with Front Office team.
• Maintain Forbes-standard appearance and communication.
• Process approved, commissionable room upgrades accurately in the system.

Skills

Guest services

Communication

Organizational skills

Multitasking

Job description

Wequassett Resort & Golf Club in Harwich, MA, seeks a polished Guest Services Associate to serve as the primary ambassador of the Wequassett experience. You will welcome guests, assist with check-in/out, and connect guests with resort amenities, dining, and local attractions.

The ideal candidate has luxury hospitality experience, exceptional communication, organization, and multitasking abilities, and a genuine passion for guest service.