Luxury Guest Services Associate | Forbes Five-Star Resort

EOS Hospitality LLC; Harwich (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

EOS Hospitality LLC's guest services team at The Wequassett Resort on Cape Cod seeks a polished Guest Services Associate to deliver a gracious arrival and departure experience and build genuine guest connections throughout their stay.

Responsibilities include welcoming guests, seamless check-in/check-out per Forbes Five-Star standards, and proactive service using a strong knowledge of accommodations, amenities, and local attractions. A genuine passion for hospitality excellence is required.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, professional demeanor and create a lasting impression.
• Perform seamless check-in and check-out procedures per Forbes Five-Star standards.
• Demonstrate knowledge of all resort accommodations, dining, and activities.
• Identify guest preferences and personalize each stay.
• Manage reservations, billing, and guest profiles in the system and coordinate with teams.

Skills

Luxury guest service

Check-in/check-out

Guest personalization

Forbes Five-Star standards

Job description

EOS Hospitality LLC's guest services team at The Wequassett Resort on Cape Cod seeks a polished Guest Services Associate to deliver a gracious arrival and departure experience and build genuine guest connections throughout their stay.

Responsibilities include welcoming guests, seamless check-in/check-out per Forbes Five-Star standards, and proactive service using a strong knowledge of accommodations, amenities, and local attractions. A genuine passion for hospitality excellence is required.