2027 - Concierge (Seasonal)

EOS Hospitality; Harwich (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Wequassett in Harwich, MA, seeks an experienced Concierge to curate exceptional, personalized experiences for discerning guests at our Forbes Five-Star resort. You will be a trusted advisor and local expert, ensuring every stay is seamless, memorable, and tailored to individual preferences.

The role involves greeting guests, arranging dining reservations, transportation, off-property activities, celebrations, and bespoke experiences while maintaining logs and coordinating with resort

Qualifications

• Experience as Concierge or luxury hospitality preferred.
• Strong interpersonal skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and engage guests with warmth and professionalism.
• Arrange dining reservations, transportation, activities, celebrations, and bespoke experiences.
• Anticipate guest needs and offer recommendations based on preferences.
• Maintain logs of guest requests and ensure timely follow-up and confirmations.
• Coordinate with internal departments to arrange special amenities and experiences.
• Maintain knowledge of Cape Cod attractions and resort offerings.
• Document guest preferences and service recovery in the PMS.
• Assist Guest Services to ensure seamless Front Office operations.
• Uphold confidentiality and Forbes Five-Star standards.

Skills

Interpersonal skills

Attention to detail

Multitasking

Guest service

Discretion

Job description

• On-site
• Rate : $20 USD per hour
• Pay or shift range:
  Not specified
• GUEST SERVICES
• Full-Time
• Requisition #: CONCI009542

Description

Position Summary
Cape Cod’s only double Forbes Five-Star resort is seeking an experienced and intuitive Concierge to curate exceptional, personalized experiences for our guests. This role serves as a trusted advisor and local expert, ensuring each guest’s stay is seamless, memorable, and tailored to their individual preferences. The Concierge embodies graciousness, discretion, and anticipatory service at all times.

Key Responsibilities

• Greet and engage guests with warmth, professionalism, and a refined sense of hospitality.
• Arrange dining reservations, transportation, on and off property activities, special celebrations, and bespoke guest experiences.
• Anticipate guest needs and proactively offer thoughtful recommendations based on guest profiles and preferences.
• Maintain detailed logs of guest requests and ensure timely follow-up and confirmation of all arrangements.
• Serve as a liaison between guests and internal departments to coordinate special amenities, experiences, and requests.
• Maintain expert knowledge of Cape Cod attractions, seasonal events, and resort offerings.
• Utilize the property management system to document guest preferences and service recovery efforts.
• Assist Guest Services Associates as needed to ensure seamless Front Office operations.
• Uphold confidentiality and discretion in all guest interactions.
• Consistently adhere to Forbes Five-Star service standards and resort policies.

Qualifications

• Previous experience as a Concierge or in a luxury hospitality environment preferred.
• Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.
• A genuine passion for guest service and hospitality excellence.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.