Seasonal Luxury Client Relations Coordinator

HERMES MAROQUINERIE-SELLERIE (HMS)

Beverly Hills (CA)

On-site

USD 1,137,000 - 1,212,000

Full time

14 days+

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Job summary

Hermès is seeking a Seasonal Client Relations Center Coordinator to support Hermes.com and flagship boutiques. You will handle inquiries by phone, email and live chat, delivering the Hermès luxury experience with professionalism.

Open availability, 1–2 years in a call center or customer service, experience in luxury retail, CRM familiarity, and strong communication are required. This seasonal role runs Oct 6, 2026 through Jan 1, 2027 with hourly pay.

Qualifications

1-2 years’ experience in a call center or customer service role, including internships.
Experience in luxury retail, hospitality, or high-end customer service.
Familiarity with CRM systems and call center software.
Knowledge of Microsoft Excel and Word.
Open availability, including weekends, to meet business needs.

Responsibilities

Answer phone, email and live chat inquiries with clear, professional communication.
Demonstrate product knowledge and convey Hermès style and values.
Follow-up and resolve client issues in a timely manner.
Respond to client voicemails and process online orders.
Collaborate with internal partners to exceed client expectations.
Maintain confidentiality and uphold company policies.