Seasonal Coordinator - Client Relations Center - 59th Street

Brobston Group LLC; New York (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

Hermès is seeking a seasonal coordinator to act as the primary contact for clients via phone, email, and live chat. Based at the New York corporate office, you will support the eCommerce business and US flagship boutiques, resolving order issues while maintaining confidentiality and high client expectations.

The role is onsite for three months, with open availability including weekends, and requires 1+ year of customer service experience in luxury or high-end environments.

Qualifications

• 1+ years of call center or customer service experience.
• Strong verbal and written communication skills.
• Experience in luxury retail or high-end customer service preferred.
• Familiarity with CRM systems and Microsoft Office

Responsibilities

• Answer inbound phone, email and live chat inquiries with professional, brand-appropriate communication.
• Place and follow up on online orders and resolve delivery or order-related issues.
• Respond to client voicemails and ensure timely resolution and follow-up.
• Collaborate with internal partners and boutiques to resolve client requests.
• Provide tailored solutions and recommendations to foster long-term client loyalty.
• Maintain confidentiality, data protection and adherence to company policies.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Luxury service mindset

Tools

CRM systems

Call center software

Microsoft Excel/Word

Job description

Summary

This seasonal coordinator will serve as a primary point of contact for clients via phone, email and live chat, supporting the Hermès eCommerce business and US flagship boutiques. The role focuses on delivering elevated, brand-aligned service, resolving order and delivery issues, and maintaining confidentiality and high client expectations. This is an onsite, three-month assignment based at the New York corporate office.

Responsibilities

• Answer inbound phone, email and live chat inquiries with professional, brand-appropriate communication
• Place and follow up on online orders and resolve delivery or order-related issues
• Respond to client voicemails and ensure timely resolution and follow-up
• Collaborate with internal partners and boutiques to resolve client requests
• Provide tailored solutions and recommendations to foster long-term client loyalty
• Maintain confidentiality, data protection and adherence to company policies

Requirements

• Open availability including weekends; flexibility to meet business needs
• 1+ years of call center or customer service experience (including internships)
• Strong verbal and written communication skills and attention to detail
• Experience in luxury retail, hospitality or high-end customer service preferred
• Familiarity with CRM systems, call center software and Microsoft Excel/Word
• Ability to multitask, exercise sound judgment and work effectively in a fast-paced team environment