Seasonal Luxury Client Relations Coordinator - Beverly Hills

Hermès; Beverly Hills (CA); On-site; USD 23,866 - 33,992; Full time

Job summary

Hermès is seeking a Seasonal Client Relations Center Coordinator in Beverly Hills, CA. In this role, you will be the primary contact for clients via phone, email, and chat, upholding high service standards.

The ideal candidate has experience in customer service, exceptional communication skills, and a background in luxury retail. The position begins in early April and offers an hourly rate of $21.00, with a full-time schedule of 37.5-40 hours per week.

Qualifications

• 1-2 years’ experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Ability to manage complex requests with professionalism.

Responsibilities

• Answer phone, email, and live chat inquiries.
• Place online orders and follow up on pending orders.
• Resolve delivery issues related to eCommerce orders.

Skills

Communication skills

Problem-solving capabilities

Flexibility

Customer service

Bilingual (English/Spanish)

Education

1-2 years experience in customer service

Tools

CRM systems

Microsoft Excel

Call-center software

Job description

Hermès is seeking a Seasonal Client Relations Center Coordinator in Beverly Hills, CA. In this role, you will be the primary contact for clients via phone, email, and chat, upholding high service standards.

The ideal candidate has experience in customer service, exceptional communication skills, and a background in luxury retail. The position begins in early April and offers an hourly rate of $21.00, with a full-time schedule of 37.5-40 hours per week.