Seasonal Luxury Client Advisor | Personal Styling

Brobston Group; Central Valley (NY); On-site; USD 30,000 - 36,000; Full time

Job summary

ETRO, the luxury fashion house, seeks a Client Advisor in New York to promote ETRO products, deliver a premium client experience, and grow a prestigious clientele through styling and personalized follow-up.

Requirements include an Undergraduate degree or equivalent, 2+ years in luxury retail, strong Excel/Outlook skills, and a proven sales record. Excellent communication, organization, and a proactive client-centric approach are essential.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years’ experience in the luxury sector and knowledge of industry-specific dynamics.

Responsibilities

• Reach and surpass monthly sales goals as determined by Management.
• Demonstrate, recommend and style the products available; promote personal shopping and advise on styling options.
• Ensure customer loyalty by collecting customer information and entering it into the database, thus building a valuable clientele base.
• Follow-up with clients through telephone calls, letters, cards and special announcements.
• Maintain a Client Book including sales records, client preferences, colors, sizes and styles.
• Handle and rectify complaints, with support of a manager if necessary.
• Participate in department meetings, store meetings and product presentations.
• Ensure proper management of assigned products and back stock.
• Participate in the inventory process.
• Collaborate with colleagues to achieve business objectives.
• Communicate pertinent customer information to Management.
• Stay up-to-date regarding fashion trends; monitor competition.
• Regular attendance and punctuality.
• Interact professionally with management, co-workers and clients.
• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Flexibility in schedule and working hours.

Skills

Client-facing sales

Strong communication

Relationship-building

Team collaboration

Results-driven

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office Suite

Excel

Outlook

Job description

ETRO, the luxury fashion house, seeks a Client Advisor in New York to promote ETRO products, deliver a premium client experience, and grow a prestigious clientele through styling and personalized follow-up.

Requirements include an Undergraduate degree or equivalent, 2+ years in luxury retail, strong Excel/Outlook skills, and a proven sales record. Excellent communication, organization, and a proactive client-centric approach are essential.