Luxury Client Advisor & Floor Team Lead

Brobston Group; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

ETRO in Dallas is seeking a Client Advisor-Key Holder to supervise the sales team, elevate the customer experience, and drive daily sales. This role requires a strong luxury retail background and a passion for the ETRO brand.

You will coach staff, manage client flow, collaborate with stock and operations, and ensure adherence to brand standards. A university degree and several years in luxury retail are preferred, with a proven sales record.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years in the luxury sector and knowledge of industry dynamics.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value client experiences.
• Partner with associates to improve selling skills and close sales to meet KPIs.
• Lead a high performing customer-facing team and coach for ETRO experience.
• Manage customer flow to ensure best service and that no client is left unattended.
• Drive partnership on the selling floor between sales, stock and operations.
• Coach in the moment and after transactions to ensure follow-up actions.
• Partner with Store Manager to reinforce ETRO training and brand standards.
• Assist with store goals and handle post-voids and discounts when needed.
• Understand business needs and communicate ideas to elevate performance.
• Enforce company policies and procedures on operations.

Skills

Sales leadership

Customer service

Communication

Relationship building

Self-motivated

Organization

Results-driven

Proven sales

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

ETRO in Dallas is seeking a Client Advisor-Key Holder to supervise the sales team, elevate the customer experience, and drive daily sales. This role requires a strong luxury retail background and a passion for the ETRO brand.

You will coach staff, manage client flow, collaborate with stock and operations, and ensure adherence to brand standards. A university degree and several years in luxury retail are preferred, with a proven sales record.