Seasonal Customer Experience Lead

Macy's; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Job summary

Macy's is seeking a Seasonal Champion in New York, NY to lead by example, support peers, and drive a service-centric environment during the peak season. You will help customers find products, train new colleagues, and assist store operations with enthusiasm and hospitality.

Full-time seasonal role offering opportunities to engage with customers across channels, maintain a clean and inviting store, and contribute to meeting sales goals while fostering a supportive team culture.

Qualifications

• Leadership and supervisory experience.
• Excellent interpersonal skills for team and customer interactions.
• Attention to detail to meet daily goals and standards.
• Ability to collaborate with store leadership to address challenges.
• Adaptable to opening/closing duties and back-of-house tasks.
• Flexible schedule including weekends and holidays.
• Clear communication with customers, colleagues, and supervisors.

Responsibilities

• Lead by example on the sales floor and support daily priorities.
• Welcome customers and colleagues with genuine hospitality and engage in conversations.
• Support onboarding for new colleagues and maintain consistent service standards.
• Maintain a clean, organized, shoppable sales floor with signs and pricing updates.
• Assist with merchandise movement and floor replenishment activities.
• Close interactions by thanking customers and leveraging loyalty benefits.

Skills

Leadership

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's is seeking a Seasonal Champion in New York, NY to lead by example, support peers, and drive a service-centric environment during the peak season. You will help customers find products, train new colleagues, and assist store operations with enthusiasm and hospitality.

Full-time seasonal role offering opportunities to engage with customers across channels, maintain a clean and inviting store, and contribute to meeting sales goals while fostering a supportive team culture.