Seasonal Key Holder: Lead, Train & Elevate Customer Experience

Hot Topic, Inc.; Salem (NH); On-site; USD 19,000 - 25,000; Full time

Job summary

Hot Topic, Inc. is seeking a Seasonal Key Holder to support the store leadership team and deliver an exceptional customer experience for fans.

You will train new recruits, assist with daily operations, and help achieve sales targets while leveraging your knowledge of music and pop culture. You will lead by example on the sales floor, participate in opening and closing procedures, and ensure the store remains visually appealing and organized.

Qualifications

• Retail experience preferred.
• Strong customer service and selling abilities.
• Excellent communication and teamwork expected.
• Ability to stand, walk and lift up to 50 pounds.

Responsibilities

• Provide a great shopping experience and train customers to buy more with product knowledge.
• Support store leadership and help run the store when the manager is unavailable.
• Help meet sales targets and drive key metrics like UPT and ADT.
• Assist with opening/closing duties and maintain visual standards in assigned areas.
• Process sales transactions and communicate shortages or discrepancies to the Store Manager.

Skills

Customer service

Sales skills

Leadership

Communication

Education

High School Diploma or GED

Job description

Hot Topic, Inc. is seeking a Seasonal Key Holder to support the store leadership team and deliver an exceptional customer experience for fans.

You will train new recruits, assist with daily operations, and help achieve sales targets while leveraging your knowledge of music and pop culture. You will lead by example on the sales floor, participate in opening and closing procedures, and ensure the store remains visually appealing and organized.