Seasonal In-Person Client Concierge & Receptionist

H&R Block, Inc.; Prosser (WA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) Retirement Savings Plan

Associate discount program

Dental and vision benefits

Employee assistance program

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist. In person role handling client check-in, scheduling, and front-desk operations, guiding clients to the right tax professional. Strong communication, multitasking, and discretion are essential to maintain a welcoming office environment.

The position supports tax season workloads with evenings and weekends availability, offering exposure to tax professionals and potential growth into leadership roles within the office.

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal communication

Multitasking

Attention to detail

Microsoft Office / scheduling tools

Evenings and weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist. In person role handling client check-in, scheduling, and front-desk operations, guiding clients to the right tax professional. Strong communication, multitasking, and discretion are essential to maintain a welcoming office environment.

The position supports tax season workloads with evenings and weekends availability, offering exposure to tax professionals and potential growth into leadership roles within the office.