Seasonal Guest Experience Leader

lululemon; Fresno (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health & dental

Paid time off

Retirement plan match

Employee discount

Fitness & yoga classes

Parental top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to join our store leadership team, delivering an exceptional, inclusive guest experience and guiding the floor through education and performance. You will supervise on duty, drive daily targets, and contribute to hiring and coaching.

You will mentor teammates, provide hands-on product education, and help create a fun, productive environment while upholding lululemon's values of inclusion and integrity in a fast-paced store setting.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Customer experience

Leadership experience

Communication

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to join our store leadership team, delivering an exceptional, inclusive guest experience and guiding the floor through education and performance. You will supervise on duty, drive daily targets, and contribute to hiring and coaching.

You will mentor teammates, provide hands-on product education, and help create a fun, productive environment while upholding lululemon's values of inclusion and integrity in a fast-paced store setting.