Seasonal Guest Experience Lead & Floor Leader

lululemon; West Hollywood (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings/retirement plan matching

Job summary

Lululemon Athletica Inc. in Melrose is seeking a Seasonal Guest Experience Lead to oversee a high-quality in-store experience and lead from the floor. You will provide technical product education, guide the team, and help achieve daily sales targets while acting as Supervisor on Duty.

You will influence hiring decisions, coach team members, and foster an inclusive, engaging store environment. Flexibility to work varied shifts is required.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Guest experience

Leadership

Communication

Teamwork

Adaptability

Education

High school diploma/GED/equivalent

Job description

Lululemon Athletica Inc. in Melrose is seeking a Seasonal Guest Experience Lead to oversee a high-quality in-store experience and lead from the floor. You will provide technical product education, guide the team, and help achieve daily sales targets while acting as Supervisor on Duty.

You will influence hiring decisions, coach team members, and foster an inclusive, engaging store environment. Flexibility to work varied shifts is required.