Seasonal Guest Experience Associate - Car Rentals

National Car Rental; Baltimore (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Shift differential

Job summary

National Car Rental, part of Enterprise Mobility, is hiring for a seasonal Customer Service Associate at The Consolidated Rental Car Facility in Hanover, MD. The role supports vehicle supply, greets customers, directs arrivals, and assists with directions and returns.

Candidates need a high school diploma, at least one year in customer service, a valid US driver's license, and the ability to pass a background check.

Qualifications

• Must have at least 1 year of customer service experience in the last 5 years.
• Must have a valid US driver's license for at least 1 year.
• Must be authorized to work in the United States without sponsorship.
• High school diploma or GED is required.

Responsibilities

• Assist shuttlers, detailers, return agents and managers to ensure vehicle supply.
• Greet members as they exit the bus or arrive at the lot; direct to exit booth.
• Provide directions, maps and return directions to customers.
• Help customers with questions to minimize counter visits and improve service.
• Ensure hangtag information is completed correctly and maintain fleet cleanliness.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

National Car Rental, part of Enterprise Mobility, is hiring for a seasonal Customer Service Associate at The Consolidated Rental Car Facility in Hanover, MD. The role supports vehicle supply, greets customers, directs arrivals, and assists with directions and returns.

Candidates need a high school diploma, at least one year in customer service, a valid US driver's license, and the ability to pass a background check.