Seasonal Car Rental Support Specialist

Enterprise; Springfield (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts on car rentals, car

401(k) retirement plan with company 4

Job summary

Enterprise is seeking a Seasonal Customer Service Representative to provide superior, friendly, and efficient transactions and to offer company-approved services and products to ensure a positive experience for all customers. This role also streamlines the rental process by verifying and documenting driver information for an efficient and timely rental and return experience.

The seasonal window runs from mid May 2027 through October 31, 2027, up to 180 days.

Qualifications

• Must have at least 6 months of prior customer service experience
• Must have a basic level experience and understanding of a PC and Microsoft Office products
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Skills

Customer service

Driver's license

PC literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Enterprise is seeking a Seasonal Customer Service Representative to provide superior, friendly, and efficient transactions and to offer company-approved services and products to ensure a positive experience for all customers. This role also streamlines the rental process by verifying and documenting driver information for an efficient and timely rental and return experience.

The seasonal window runs from mid May 2027 through October 31, 2027, up to 180 days.