Seasonal Car Rental Customer Concierge

Enterprise Mobility; West Hartford (CT); Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Employee discounts

401(k) retirement plan with company  +

Paid Time Off

Zusammenfassung

Enterprise Mobility in the Greater West Hartford area seeks a Seasonal Customer Service Representative to handle rentals and customer inquiries with friendly, efficient service. You will verify driver information to ensure a smooth rental and return process.

The seasonal window runs mid May 2027 through Oct 31, 2027, up to 180 days. This is a full-time position (40 hours/week) with benefits including employee discounts, a 401(k) plan with company match, and paid time off after 120 days.

Qualifikationen

• Must be at least 18 years old.
• High School Diploma or GED required.
• Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
• No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
• Must have at least 6 months of prior customer service experience.
• Must have a basic level experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Aufgaben

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.

Kenntnisse

Customer service

Communication

MS Office

PC proficiency

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Enterprise Mobility in the Greater West Hartford area seeks a Seasonal Customer Service Representative to handle rentals and customer inquiries with friendly, efficient service. You will verify driver information to ensure a smooth rental and return process.

The seasonal window runs mid May 2027 through Oct 31, 2027, up to 180 days. This is a full-time position (40 hours/week) with benefits including employee discounts, a 401(k) plan with company match, and paid time off after 120 days.