Seasonal Guest Experience Associate

Macy's; Costa Mesa (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Costa Mesa is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and other tasks while upholding Macy's service standards.

This role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You’ll help keep the space inviting so every customer feels welcome from the moment they walk in.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and solve problems.
• Flexibility to work nights, weekends and holidays.
• Comfort with handling cash and transactions.
• Willingness to learn products and promotions.

Responsibilities

• Assist customers in BOPS, returns, order pickups, and related tasks.
• Maintain a clean, organized, and inviting sales floor and pickup areas.
• Engage customers with genuine hospitality and meet sales goals.
• Promote loyalty benefits and explain program perks.

Skills

Customer service

Communication

Team collaboration

Sales goals

Adaptability

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

POS systems

Job description

Macy's in Costa Mesa is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and other tasks while upholding Macy's service standards.

This role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You’ll help keep the space inviting so every customer feels welcome from the moment they walk in.