Seasonal Front Desk: Tickets & Snowsports Concierge

Smugglers' Notch Resort; Jeffersonville (VT); On-site; USD 22,000 - 30,000; Full time

Job summary

Smugglers' Notch Resort in Vermont seeks a Tickets & Snowsports Front Desk Agent to help families kick off memorable winter getaways. You’ll assist guests in booking ski and snowboard lessons, lift tickets, season passes, and off-mountain activities.

Offer local tips and concierge-style planning for guests of all ages, coordinate with Guest Services for a seamless experience, and support on-site guests as well as day-trippers.

Responsibilities

• Assist guests in planning their Smuggs vacation by booking ski & snowboard lessons, lift tickets, season passes, and off-mountain winter activities like snowshoeing or tubing.
• Provide local insights and insider tips—whether it’s your favorite blue run, where to grab the best hot chocolate, or how to make the most of a snowy afternoon.
• Offer a concierge-style experience, creating personalized vacation plans for guests of all ages and experience levels.
• Support both on-site guests and those planning upcoming vacations or day trips.
• Collaborate closely with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.

Job description

Smugglers' Notch Resort in Vermont seeks a Tickets & Snowsports Front Desk Agent to help families kick off memorable winter getaways. You’ll assist guests in booking ski and snowboard lessons, lift tickets, season passes, and off-mountain activities.

Offer local tips and concierge-style planning for guests of all ages, coordinate with Guest Services for a seamless experience, and support on-site guests as well as day-trippers.